Admin Mastery Live Workshops

Creating Thriving Clinics

Want your Admin Team to thrive...?!

Since starting Clinic Mastery, we’ve wanted to create training and events that would serve as the catalyst for savvy clinic owners, admin teams, receptionists and Client Experience Officers to easily action the strategies, relationships, and expertise they need to rapidly accelerate clinic growth.

It’s called Admin Mastery 2020, and it will bring innovative clinic admin teams, industry thought leaders, and key influencers together for a one-day journey through optimizing every point of their systems and operations in their businesses. We’d love to work with you!

Meet your hosts

Engage with industry thought leaders who will transform the way you think and act.

Brigid Linden

Practice Manager – Admin Mastery

Rebecca Clare

Practice Manager – Admin Mastery

Daniel Gibbs

Founding Director

About the Workshop

This immersive action-packed workshop is the culmination of the best strategies from Australia’s leading health professionals in business. It is designed to empower you with the cutting-edge systems, skills and strategies you need for crafting an incredible business advantage – to stand out and serve at your best as part of your clinic’s admin team.

Clinic Mastery will help you understand the critical factors impacting your clinic right now, then refocus and realign with the business strategy and psychology you need for growing and standing out in any location .

The workshop is designed to take you on a step-by-step journey through your next 12 months of practicality — from delivering memorable client experiences, to implementing systems and scripts and nurturing those clients into loyal raving fans that love the experience of your clinic as much as the healthcare!
**Hours, Speakers and Topics are subject to change. Please check back for updates.

Saturday 18th April 2020

8:45am: Registration | 9am-4pm: Sessions + Workshops

What We'll Cover...

The Value of a Good Receptionist

Perceived indifference, impacting health outcomes.

Client Experiences

Ladder of Loyalty, new client processes, redefining waiting room experiences

Clinic Operations

Growth formula, using phone scripts, team-task-hub, enquiry systems, rebooking systems, handover scripts, how to create your own systems.


Internal vs external, social media, word of mouth, acknowledging relationships


Working with health professionals, culture and courtesy, handling challenging conversations, different communication channels

Personal Effectiveness and Organisation

Priority matrix, handling all the extra work, excellent execution

What Clinic Owners are Saying about Admin Mastery…

“One of the most practical courses I’ve attended since finishing Uni some 10years ago. I’d recommend it to anyone wanting to start, grow or improve their exisiting clinic and client experience.”

Reena Murray

“It was pretty much the most valuable weekend I have had in my life! So much knowledge, just what I needed!”

Ryan McCathie
Exercise Physiologist

The Venue



100% Money Back Guarantee

In the unlikely event that, after having participated in the full day of Admin Mastery, you decide you haven’t learned enough to create a more fulfilling and inspiring business, simply hand in your program materials and we will send you a complete refund, no questions asked. All materials must be handed in at the conclusion of the day. Full Terms and Conditions.

What Clinic Owners are Saying about Admin Mastery…

Just want to say an enormous thank you to the three of you. So much gratitude for what you have done for me, Mike and our team.

Brigid Linden
Practice Manager Myotherapy

The investment we have put into clinic mastery has come back to us beyond any financial measure. I could not speak highly enough of the clinic mastery team. Do yourself and your business a favour by getting the assistance from the right people!

Melissa Zacharia