041 – How To Master Your Clinic Operations

GMCP Ep. 040 - Managing Your Practice with Nookal
040 – Managing Your Practice with Nookal
July 17, 2018
Case Study: Travis Kluckhenn Physiotherapist
July 22, 2018

In this episode, Ben talks about mastering your clinic operations, the aggregation of marginal gains and the four key areas that you need to improve on in your clinic.


“Mastery is all about constant and never-ending improvement.”

“You’re not in business for five minutes. And if there’s a story we’ve heard time and time again, it’s of the clinic owner that’s faced with burn out, trying to do it all at once or just doing it all themselves.”

“If you don’t have ten to fifteen minutes, you don’t have a life.”

“There is an absolute difference between knowing what to do and doing what you know.”



  • [0:00:46.8]  The story of the British Cycling team: real-life application of the Aggregation of Marginal Gains
  • [0:03:57.5]  Why SWOT analysis isn’t your best option for assessing your clinic operations
  • [0:04:58.6]  Analyzing one area of the business every week
  • [0:06:13.5]  Using Asana for auditing
  • [0:06:42.2]  Four key areas of focus (improvement)
  • [0:06:51.7]  Area of focus: Financial, Legal and Business Analysis
  • [0:06:58.4]  Area of focus: World-class Marketing
  • [0:07:04.6]  Area of focus: Creating Raving Fan clients
  • [0:07:09.5]  Area of focus: Team and Culture

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

Daniel Gibbs
Daniel Gibbs
Hi! I'm Daniel. Proud father, problem solver and minimalist. Business is my vehicle for freedom, and people are my inspiration to live with passion and serve with care.

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