WELCOME TO THE GROW MY CLINIC AUDIO EXPERIENCE

If you're looking for convenient business education, the audio experience is for you. On The Grow My Clinic Audio Experience, you’ll hear a mix of our best highlights from our keynote speeches on marketing and business, interviews, fireside chats, and any of our new and current thoughts that we record specifically for this audio experience!

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It is very important for us healthcare professionals to be able to serve our patients with focus and care all the time. That is why we need regular team meetings or “huddles” to be able to clear the air and give encouragement to our team and team members before facing our clients.

In this episode, we’ll be talking about how seven minute team meetings can help engage and align your team so that you can give the best service you can to your clients.

QUOTES FROM THIS EPISODE

  • “You can choose how to show up each day and you don’t wanna leave that to chance.”
  • “When you feel like you’re getting sick of saying something, it’s only just starting to sink in (to your team).”
  • “The team is the one in the front line and if they’re not in the best state, clients pick up on that.”

MENTIONS

SHOW NOTES

  • [0:02:06.2]  The four reasons why clinics should implement daily huddles
  • [0:02:54.7]  Why do we need a daily huddle to create focus for the team?
  • [0:04:15.4]  Why is it important that our team is connected?
  • [0:05:21.1]  Why do we need to celebrate wins?
  • [0:06:29.0]  Reinforcing a positive culture by celebrating wins
  • [0:07:22.6]  Doing huddles to align our team

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

This week on the Grow My Clinic podcast, we are joined by James Schramko, CEO of SuperFastBusiness, mentor, business coach, and author of the book Work Less, Make More.

This guy makes six figures a month while surfing, and he’s here to share some insights on how we can better manage our time and resources so that we could have more freedom while maintaining a fantastic business.

QUOTES FROM THIS EPISODE

  • “Not all tasks are equal. And a lot of the things that you’re doing are not actually helping you.”
  • “If something doesn’t require action, then it doesn’t need to be appearing for you as an email that you have to read.”
  • “The brand is baked into everything, and if you’re after a really good customer experience, you want to have a consistent voice and tone.”
  • “If you wanna grow your business stronger and make a fantastic service offering, you’ll need to have some time to work on yourself and to be strong.”

MENTIONS

SHOW NOTES

  • [0:00:58.8]  James’s experience on writing his book
  • [0:02:25.0]  Why write a book?
  • [0:04:24.8]  If you’re a business owner, you are James’s ideal customer
  • [0:05:11.4]  Establishing an effective hourly rate as a business owner
  • [0:10:08.9]  James explains the 64-4 rule: “64% of your results are coming from 4% of your inputs.”
  • [0:12:50.3]  How James deals with his inbox
  • [0:13:55.1]  Using the “I-We-You” method in training an admin staff or support desk to handle technical questions
  • [0:15:10.3]  James gives an example of how to answer some customer queries
  • [0:17:28.5]  How James stays focused amidst all the interesting opportunities that present itself along the way
  • [0:18:39.5]  How James stays focused Pt. 2: Tips and routines
  • [0:19:58.7]  James’s concept of not compromising his personal life for his business
  • [0:23:40.1]  Shifting mindsets, from practitioners to business owners
  • [0:25:10.1]  Benefits of a membership-based/subscription-based business, and other ways of earning a little bit more from your services
  • [0:28:56.9]  Building systems to bring people back to your clinic and leveraging social media for promotions and special offers
  • [0:29:34.8]  James’s tips on content creation
  • [0:31:54.7]  James’s advice for health professionals who think content creation and content marketing is not for them
  • [0:34:20.8]  How James does content marketing for his business
  • [0:36:52.2]  A few more tips for health professionals on how to earn more with less time

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

In this episode of the Grow My Clinic podcast, Shane Davis tells us the story of how their passion for excellent client experiences and clinic systems led them to start Clinic Mastery, and what it’s like to be part of the community.

MENTIONS

SHOW NOTES

  • [0:00:39.7] The founding of Clinic Mastery
  • [0:04:01.8] Clinic Mastery’s vision and mission
  • [0:06:25.0] The kind of clients Clinic Mastery caters to
  • [0:07:59.6] What sets Clinic Mastery apart from everyone else?
  • [0:08:57.2] The power of Clinic Mastery’s community

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

We are joined by Shane Davis for this week’s Grow My Clinic podcast, and we’re going to be talking all about Xero.

We’re going to share with you why Xero is our accounting software of choice, the benefits of having an accounting software and some tips on how to make use of its features to help you make better decisions.

QUOTES FROM THIS EPISODE

  • “When your numbers are in order, you can make better decisions.”
  • “Accounting and numbers can really make a massive difference in the experience that you’re able to provide.”

MENTIONS

SHOW NOTES

  • [0:00:37.0]  What an accounting software is and why we like Xero
  • [0:02:50.6]  Understanding accounting better with Xero
  • [0:04:01.4]  What makes Xero better than other accounting software
  • [0:05:44.4]  How to customize reports in Xero
  • [0:09:22.3]  Better accounting means better client experiences

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

This week on the Grow My Clinic podcast, we’ll be bringing you a short, sharp, punchy episode on distractions and notifications. We’ll be talking about how we can reduce the noise in our lives by restricting certain notifications and calls, de-cluttering tasks list and managing our inboxes. Jack also shares his experience on living off of ‘Do Not Disturb’ mode so that he can improve his productivity.

We had a lot of fun recording this episode; we believe it’s a very useful life and business hack, and we’re sure you’ll enjoy this episode, too.

QUOTES FROM THIS EPISODE

  • “My life doesn’t need to be governed by notifications on my phone.”

MENTIONS

SHOW NOTES

  • [0:00:26.6]  Daniel’s challenge to Jack when they first met
  • [0:01:59.5]  What it’s like to turn off email notifications and prioritizing email notifications
  • [0:03:14.8]  Tried and tested methods for minimizing the noise in your life
  • [0:04:21.7]  The 2-minute rule for doing tasks
  • [0:04:57.2]  Jack lives on ‘Do Not Disturb’ mode – how he’s able to manage his life and business without getting frequent notifications, emails… and calls!

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

Joining with us this week on the Grow My Clinic podcast is Daniel Gibbs, founding director of Clinic Mastery and owner of Posture Podiatry. He’s gonna be sharing with us his story of how he went from being a simple practitioner, to having his own clinic, and to winning the Telstra Business Award.

He also shares with us how he managed to create excellent systems for his business and the secret to amazing client experiences.

QUOTES FROM THIS EPISODE

  • “Don’t put your name on the sign, because if you put your name on the sign, then the business becomes heavily reliant on you.”
  • “What we do when we become business owners is we take on a whole new job description that is outside of what you’ve been trained for as a health professional.”

MENTIONS

SHOW NOTES

  • [0:00:32.9]  Daniel’s background
  • [0:01:48.5]  How Posture Podiatry came to be
  • [0:03:11.0]  Why it’s a bad idea to put your name on the sign
  • [0:08:08.5]  The importance of employing systems in your business
  • [0:08:35.7]  How Daniel managed to transfer his clients to other practitioners so he could have more time as a business owner
  • [0:10:18.9]  Establishing systems for your admin team to get some tasks off your list
  • [0:12:48.7]  Posture Podiatry’s secret to amazing client experiences and ultimately winning the Telstra Business Award
  • [0:16:43.1]  The birth of Clinic Mastery
  • [0:17:48.2]  Daniel’s purpose for doing business

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

It is very important for us healthcare professionals to be able to serve our patients with focus and care all the time. That is why we need regular team meetings or “huddles” to be able to clear the air and give encouragement to our team and team members before facing our clients.

In this episode, we’ll be talking about how seven minute team meetings can help engage and align your team so that you can give the best service you can to your clients.

QUOTES FROM THIS EPISODE

  • “You can choose how to show up each day and you don’t wanna leave that to chance.”
  • “When you feel like you’re getting sick of saying something, it’s only just starting to sink in (to your team).”
  • “The team is the one in the front line and if they’re not in the best state, clients pick up on that.”

MENTIONS

SHOW NOTES

  • [0:02:06.2]  The four reasons why clinics should implement daily huddles
  • [0:02:54.7]  Why do we need a daily huddle to create focus for the team?
  • [0:04:15.4]  Why is it important that our team is connected?
  • [0:05:21.1]  Why do we need to celebrate wins?
  • [0:06:29.0]  Reinforcing a positive culture by celebrating wins
  • [0:07:22.6]  Doing huddles to align our team

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript