How to Lead Through a Crisis (COVID-19 Special) | Grow Your Clinic Podcast | 170

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Grow Your Clinic Podcast Episode 170

Our guest today is Julie Condon, Clinic Director at Advanced Health and Hand Therapy and she is no stranger to overcoming a crisis.

In 2019, Townsville was hit by a devastating flood that left their clinic in a bad state. On top of this, client visits began to dwindle in number as everyone was feeling the financial effects of the flooding. This crisis eventually took a hit on their clinic growth and finances

However, through the crisis, Julie was able to boost their team morale, uphold their clinic values, and slowly but surely, was able to lead her team out of the devastating after effects of the flood.

In this special episode, Julie talks about how she was able to lead her team out of the crisis, and how she was able to continually help her clients with their goals. She also talks about the importance of vulnerability and resilience, and what they’re doing now as a clinic through this current COVID-19 crisis.

Check out the full episode to learn more!


  • [0:01:23.0]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by
  • [0:04:07.0]  A childhood accident that inspired Julie to be a hand therapy expert
  • [0:07:49.9]  How Julie and her team was able to get themselves through the flood… literally
  • [0:11:52.4]  Financial and cultural impacts of going through a crisis
  • [0:13:41.1]  Leading your team through a crisis
  • [0:16:32.6]  Learning to be both vulnerable and emotionally strong for your team
  • [0:19:12.3]  Dealing with the current COVID-19 crisis
  • [0:23:57.3]  How the team responded to Julie’s leadership throughout both crises (COVID-19 and flooding)
  • [0:27:44.8]  Giving recognition to team members who practice your values
  • [0:30:14.7]  Connect with Julie and read more about her story



“You can be vulnerable without being weak.”

“No one else is responsible for saving you.”

“Your values in a time of crisis will be magnified. Whether they are the values you want to be magnified or not is not your choice – they will be magnified.”






If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

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