Have you ever had an experience that you just wanted to share to your friends and family members? In this episode, Ben recalls one of the best services he has ever experienced from a coffee shop, and shares some insights on giving your clients the premium experience from the welcome room, to the moment they walk out of the door.

QUOTES FROM THIS EPISODE

“Your clients are the most important thing about your business. If they weren’t there, you wouldn’t exist!”

MENTIONS

• Grow My Clinic online course

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In this episode, Ben shares his story on how an orthopedic surgeon’s strong criticism towards podiatrists steered him towards positive changes in his career and business.

QUOTES FROM THIS EPISODE

“In business, in life, in your career, you’re going to find people that disagree with the way that you do things. You’re going to find people with a different approach, in fact, a different perspective.”

“It’s up to you to seek out new perspectives.”

MENTIONS

• Grow My Clinic online course

SHOW NOTES

• [0:01:39.6]  Asking open-ended questions to engage the customer
• [0:02:18.3]  Ben’s encounter with an orthopedic surgeon
• [0:03:30.9]  “It’s up to you to seek out new perspectives.”
• [0:05:30.7]  Action steps
• [0:07:16.6]  Resources

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript [in progress]

Trevor and Alison from the Jane app is going to walk us through the features of their practice management app, and gives us all the reasons for why it’s worth a try. They have charts, integrations, templates, drawing and writing features and so much more!

Check it out below!

QUOTES FROM THIS EPISODE

“We just recently ran some stats on when people are using online booking the most, and it was 11am and 11pm.”

“When you’re looking at a practice management software, I recommend that people think about it from all of the people who are going to be interacting with it and not just one person.”

“So if you do a 45-minute treatment, you bill for an hour because you’re going to do 15 minutes of documentation. That is not ripping off your patients.”

“That branding, that experience that you’re giving people and how you’re presenting yourself, it does affect how much you can charge and how professional you come across.”

MENTIONS

• Grow My Clinic online course
• Jane App

SHOW NOTES

• [0:00:41.5]  Jane’s backstory and the benefits of using Jane for your practice
• [0:02:00.5]  When people are using online booking the most
• [0:06:03.8]  Things to consider before subscribing to a practice management software
• [0:08:02.2]  Features of Jane that are most useful to practitioners
• [0:09:18.1]  Jane’s charts, drawings and templates
• [0:10:12.7]  Creating an interactive user experience with body charts
• [0:10:54.6]  Drawing/writing features of the app
• [0:12:02.4]  Jane’s template library and template sharing
• [0:13:08.6]  Jane’s support team and how they innovate
• [0:14:48.4]  Customizable elements of Jane
• [0:16:37.0]  Pricing and packages
• [0:18:16.4]  Integrations
• [0:19:52.5]  Exporting data from the Jane app
• [0:21:56.3]  Learn more about the Jane app

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

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In this episode, Silvia Pfeiffer introduces a video consultation tool called Coviu which you can integrate into your clinic’s workflow so that you may help your clients anywhere and anytime.

QUOTES FROM THIS EPISODE

“They don’t have to install anything – they just click on the link that they got in the email, then they enter it in their browser.”

“Coviu is quite simple to use and to install because you only need a web browser to run it and a webcam.”

“Often, we are held back or we’re fearful of the technology, when the reality is that that isn’t the biggest barrier. What is one of the barriers is getting our mindset around how to develop client experiences.”

MENTIONS

• Grow My Clinic online course
• Coviu
• Beyond the Clinic by Silvia Pfeiffer (coming soon)

SHOW NOTES

• [0:00:46.4]  Silvia’s background and what Coviu is all about
• [0:02:30.0]  How Coviu works for less well-known health professions (e.g. speech pathology, occupational therapy, mental health, etc.)
• [0:06:32.6]  Convenient features of Coviu
• [0:07:44.4]  How brick and mortar practices are incorporating telehealth – is it a viable option and can it grow your clinic?
• [0:10:28.4]  Is Coviu simple enough for the average health professional?
• [0:13:05.8]  Learn more about Coviu and Silvia

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

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Andy Wang, also known as The Wellness Accountant, joins us on the podcast for an episode on accounting and shares his wisdom on how clinic owners can have a great relationship with their accountant.

QUOTES FROM THIS EPISODE

“Business should be an extension of your life’s purpose.”

“There should be no fear in calling your accountant, worried that you’ll get a bill. That should be discussed.”

“When you speak to your accountant, there should be open, honest communication where you’re talking on equal footing.”

“The places where the business owners don’t take advantage of enough is tapping into the accountant’s knowledge for their own personal growth.”

MENTIONS

• Grow My Clinic online course
• The Wellness Accountant
• Smashed Avocado Podcast
• The E-myth by Michael E. Gerber (book)
• Xero
• Quickbooks
• Receipt Bank

SHOW NOTES

• [0:00:44.7]  The story behind Smashed Avocado (Andy’s podcast)
• [0:01:46.9]  How Andy ended up doing Accounting and how he became well known as The Wellness Accountant
• [0:07:15.4]  Having a relationship with your accountant as a business owner
• [0:10:19.8]  Andy and his ideal clients
• [0:12:11.6]  Mistakes business owners make when working with an accountant
• [0:14:34.0]  Good habits business owners have when it comes to accounting according to Andy
• [0:17:26.8]  Apps and technologies Andy recommends for business owners
• [0:20:30.6]  Talking about fees and quotes with your accountant
• [0:24:03.3]  Learn more about Andy and his business

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

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Julian Connett from Newcastle Creative Co. joins us this week for an episode on website, web design and graphic design. He’s going to teach us how to best leverage a website to drive outcomes for your clinic and for your business.

Excited? Click that play button!

QUOTES FROM THIS EPISODE

“It might be one aspect of your service that sets you apart from the rest, and let’s try and hone in on that.”

“What happens online needs to reflect what happens in the clinic.”

“You budget for ongoing costs.”

“If you’re website isn’t there, you’re missing out on new clients.”

MENTIONS

• Grow My Clinic online course
• Newcastle Creative Co.
• Newcastle Creative Co. (FB)

SHOW NOTES

• [0:01:06.9]  Getting to know Julian Connett and how he ended up in graphic and web design
• [0:02:19.0]  Businesses Julian ran himself
• [0:03:03.8]  The process of designing a website
• [0:05:00.2]  Why do we need a website?
• [0:06:15.0]  Pros and cons of website builders (e.g. Wix, Weebly, etc.)
• [0:07:55.8]  Julian’s preferred web platform and some key elements in a WordPress site that all websites should have
• [0:10:20.5]  Common mistakes people make when it comes to design
• [0:11:29.1]  Things you must ask a graphic designer before you hire them
• [0:13:11.1]  Best practices around budgets and time frames
• [0:16:25.4]  Price brackets for different types of websites
• [0:19:54.5]  Learn more about Julian and Newcastle Creative Co.

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript [in progress]