WELCOME TO THE GROW MY CLINIC AUDIO EXPERIENCE

If you're looking for convenient business education, the audio experience is for you. On The Grow My Clinic Audio Experience, you’ll hear a mix of our best highlights from our keynote speeches on marketing and business, interviews, fireside chats, and any of our new and current thoughts that we record specifically for this audio experience!

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Founder and best-selling author Joseph Pine joins us this week to talk about new ways of adding value to your economic offerings. He teaches businesses how to grasp the nature of the emerging Experience Economy and envision their role in it – whether it be staging experiences, guiding transformations, or mass customization.

QUOTES FROM THIS EPISODE

“The progression of economic value basically talks about what has happened to create economic value over the millennium in which we had business.”

“Experiences are a distinct economic offering.”

“Doctors must be actors. In addition to demonstrating clinical acuity, the physician is expected to assume a role depending upon the particular situation, the particular patient.”

“You use the experiences to guide your customers to change, to help them achieve their aspirations.”

MENTIONS

BOOKS BY JOSEPH PINE AND JIM GILMORE

SHOW NOTES

  • [0:01:46.2]  What is the experience economy and the progression of economic value?
  • [0:04:03.3]  Experience as a commodity
  • [0:07:30.7]  Creating distinct offerings
  • [0:08:35.2]  The realms of experience
  • [0:14:06.0]  Turning mundane interactions into engaging encounters
  • [0:17:32.6]  Why doctors must be actors as well
  • [0:18:07.6]  Personalized, engaging and memorable experiences
  • [0:22:10.9]  Trending strategies and technologies in staging personalized experiences
  • [0:25:29.5]  Steps to personalizing your clinic experience
  • [0:28:49.8]  Going beyond the experience
  • [0:32:07.1]  Joe’s parting advice to listeners
  • [0:33:22.7]  Connect with Joe!

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

This week on the podcast, we are going to talk about why we need systems in our clinic and how to implement them.

QUOTES FROM THIS EPISODE

“A good system beats a great person.”

“If you can systemize and document… you can hand it over with the right accountability.”

MENTIONS

SHOW NOTES

  • [0:00:47.2]  Why systems #1: A good system beats a great person
  • [0:01:16.5]  Why systems #2: Systems can be outworked regardless of who’s there
  • [0:01:40.2]  Why systems #3: If the team changes – someone leaves, someone’s sick, etc. – the systems stay the same
  • [0:02:11.2]  Why systems #4: Systems allow you to work on your business, not in it
  • [0:03:18.5]  Why systems #5: Increased level of service delivery
  • [0:03:53.0]  Why systems #6: Systems are the formation of new habits
  • [0:04:21.0]  Why systems #7: Systems free us to think about the next opportunity
  • [0:05:50.7]  Action step

If you need help creating systems and/or making systems work, you can reach out to us and join us in our Business Academy. We’re going to teach you how to implement and track them so that they don’t end up dusty on the shelf.

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

This week, we are going to talk about the importance of highlighting your wins with your team.

MENTIONS

SHOW NOTES

  • [0:03:11.0]  Having a channel for celebrations/wins
  • [0:04:26.1]  Using core values as the filter through which you celebrate wins

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

This week, Ben is going to help you get started with creating systems for your clinic.
If you don’t have systems set up yet, or maybe you’re having a hard time setting them up, this episode will surely help you through the process.

QUOTES FROM THIS EPISODE

“Quality systems are needed in your business to reduce the reliance of the business on you, the owner.”

MENTIONS

SHOW NOTES

  • [0:00:31.7]  Why we need systems in our clinic
  • [0:01:07.9]  Creating systems #1. Know the outcome
  • [0:01:32.2]  Creating systems #2. Identify the resources to be used
  • [0:01:59.6]  Creating systems #3. Identify the person who is responsible
  • [0:02:34.4]  Creating systems #4. Outline every single step
  • [0:03:14.1]  Creating systems #5. Tracking and accountability
  • [0:05:23.1]  How to get started with creating systems

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

In this episode, Ben talks about the three key drivers to growing your business inspired by the mentor of mentors, Jay Abraham, and applies it in the healthcare context.

QUOTES FROM THIS EPISODE

“The more you add value to your patients, the more you receive value.”

MENTIONS

SHOW NOTES

  • [0:01:27.3]  The three key drivers by Jay Abraham
  • [0:02:21.5]  Applying Jay’s three key drivers in the healthcare world
  • [0:03:42.8]  Key driver #1: Help more people
  • [0:05:19.4]  Key driver #2: Help more often
  • [0:07:56.9]  Key driver #3: Add more value

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

In this episode, Ben talks about how to improve your client experience with a simple gesture – using both of your hands. It’s a premium often employed by companies to make their clients feel extra special.

MENTIONS

SHOW NOTES

  • [0:00:36.8]  The Singaporean’s hospitality
  • [0:04:01.0]  The use of two hands
  • [0:07:09.6]  Benefits of using two hands

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript

Founder and best-selling author Joseph Pine joins us this week to talk about new ways of adding value to your economic offerings. He teaches businesses how to grasp the nature of the emerging Experience Economy and envision their role in it – whether it be staging experiences, guiding transformations, or mass customization.

QUOTES FROM THIS EPISODE

“The progression of economic value basically talks about what has happened to create economic value over the millennium in which we had business.”

“Experiences are a distinct economic offering.”

“Doctors must be actors. In addition to demonstrating clinical acuity, the physician is expected to assume a role depending upon the particular situation, the particular patient.”

“You use the experiences to guide your customers to change, to help them achieve their aspirations.”

MENTIONS

BOOKS BY JOSEPH PINE AND JIM GILMORE

SHOW NOTES

  • [0:01:46.2]  What is the experience economy and the progression of economic value?
  • [0:04:03.3]  Experience as a commodity
  • [0:07:30.7]  Creating distinct offerings
  • [0:08:35.2]  The realms of experience
  • [0:14:06.0]  Turning mundane interactions into engaging encounters
  • [0:17:32.6]  Why doctors must be actors as well
  • [0:18:07.6]  Personalized, engaging and memorable experiences
  • [0:22:10.9]  Trending strategies and technologies in staging personalized experiences
  • [0:25:29.5]  Steps to personalizing your clinic experience
  • [0:28:49.8]  Going beyond the experience
  • [0:32:07.1]  Joe’s parting advice to listeners
  • [0:33:22.7]  Connect with Joe!

If you like this episode of the Grow My Clinic podcast, please don’t forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Download the transcript