It’s story time again this week with Ben Lynch, and he shares his wonderful experience with R.M. Williams’ customer service personnel, which you may want to implement in your own clinic as well.
QUOTES FROM THIS EPISODE
“There is some merit to the way you talk to people in person or on the phone that is focused, genuine, present, and it’s there to help the person navigate through their challenge and lead them to a solution.”
- [0:00:19.7] Ben’s experience with R.M. Williams’ customer service personnel
- [0:09:32.4] Ben’s challenge to listeners