This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.

In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.

Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.

Join us for this insightful discussion!

QUOTES

“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”

Timestamps:

00:00 Intro
00:22 Tessa's Bio
01:28 Key leadership lesson
03:32 Tips for procrastination & time-blocking
06:04 Mentoring & leadership structures
09:56 Team pathway: Head of Operations
11:54 Creating a strong admin team
13:36 Integrating admin and therapists
14:55 Positive team culture
16:15 Intentionality and purpose
19:00 Team induction is critical in shaping clinic culture
21:11 Vulnerability & honesty at work
23:10 How Covid impacted the clinic and leadership
25:47 Principles for decision making
26:43 Beyond's team structure and growth
29:05 Hard conversations with the team (RadCan)
31:17 Developing systems & tools to implement
33:54 Sustaining impact
35:40 The key to personal growth