In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.

Tune in for insights on cultivating strong leadership in your clinic!

What You'll Learn:

🌟 What makes a great Practice Manager

💼 The importance of hiring the right team members at the right time

🏨 Creating a welcoming client experience that feels like a five-star service

📊 How to effectively gather and utilise client feedback for continuous improvement

🤝 Building strong relationships within your clinic team

Timestamps
[00:01:44] Anti-practice manager concept
[00:04:47] Practice manager chemistry importance
[00:10:48] Practice manager recruitment challenges
[00:11:30] Hiring for clinic needs
[00:15:17] Practice manager as a business owner
[00:20:20] Practice manager responsibilities and skills
[00:23:20] Practice manager hiring considerations
[00:27:38] Hiring admin Vs clinical staff
[00:30:41] Cash flow and decision-making
[00:34:46] Client feedback importance
[00:39:10] Feedback vs. Opinion for Improvement
[00:40:46] Mining for rich feedback
[00:46:13] Feedback and clinic owner challenges
[00:50:09] Valuing feedback and its sources
[00:52:20] Gender pay gap in healthcare
[00:55:11] Commercial sense in healthcare changes
[00:57:19] Fair Work Announcement