In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their strategy of keeping waitlists open, even with long wait times, which has allowed them to maintain some demand at popular locations. The conversation focuses on attracting new clients and families amid these changes, providing valuable perspectives for progressive health professionals navigating this evolving landscape.

What You'll Learn:

📈 NDIS Changes: Understand the recent shifts and how they affect your clinic's appointment diary.

🤝 Client Experience: Discover the importance of building loyalty and creating raving fans.

🏆 Recruitment Strategies: Learn how to attract and retain top talent in a competitive market.

💬 Impact vs. Billable Hours: Shift your focus to the meaningful impact your team has on clients.

🌟 Culture Matters: Explore how a positive workplace culture drives profitability and sustainability.

Timestamps
[01:10] NDIS changes affecting clinic operations.
[06:10] Client loyalty and experience.
[08:40] Client attraction strategies.
[11:27] Alternative income sources in clinics.
[17:04] Building a brand presence.
[19:51] Panic hiring and brand damage.
[24:04] Employee retention strategies.
[26:11] Documenting pathways for growth.
[32:34] Culture and profitability connection.
[36:56] Impact hours vs. billable hours.
[38:40] Impact hours vs. billable hours.
[41:46] Impactful productivity in healthcare.
[45:39] Impact versus profit in clinics.
[49:17] Planning with clarity and specificity.