Struggling to turn new hires into fully engaged team members?

In this episode of the Grow Your Clinic podcast, Ben and Jack O’Brien unpack why onboarding in clinics is less about processes and more about personal connection. They explore how intentional first impressions, the right questions, and a coaching-led approach can shape team culture, trust, and long-term retention. You’ll learn practical ways to uncover a new team member’s values and goals, move beyond basic training, and create an onboarding experience that actually sticks.

If you want to build a stronger, more connected clinic culture and set new team members up for long-term success - not just day-one competence - this episode shows you how.

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In This Episode You'll Learn: 

🤝 Why personal connection is the missing link in clinic onboarding
🏥 How to create a welcoming onboarding experience in healthcare teams
💬 The right questions to build trust with new team members
🎯 How values, goals, and desire statements shape long-term retention
🧠 Why coaching beats training for building strong team culture
📊 How to measure success beyond checklists and compliance

Timestamps:
00:00:00 Episode Start
00:03:06 Why Culture Starts Outside the Clinic
00:06:43 The Biggest Onboarding Mistake Clinics Make
00:09:00 Why Personal Connection Drives Retention
00:12:02 How to Nail First Impressions
00:14:30 The Questions That Build Trust Fast
00:17:51 Understanding Values, Purpose & Life Goals
00:21:05 Eulogy Values
00:23:06 Why Personal Stories Matter
00:26:17 Personal Vs Professional Development
00:30:08 How to Measure Onboarding Success
00:36:57 Why Great Books Outlive Their Authors
00:42:20 Onboarding Resources
00:46:03 Desire Statements